- Shipping & Returns
Shipping & Returns
It's very important to me that you're well taken care of, from start to finish!
If you received an item that is defective (unuseable) or was sent in error, please contact me with your order number and details about the product you would like to return. I will promptly respond with instructions for how to facilitate the return, at my shipping expense.
If you received an item that is NOT defective or sent in error; rather, you simply changed your mind and no longer want it for any reason or would like to do an exchange for a different size or color, etc., you are free to return it at your own shipping expense. For returns, original shipping costs will be excluded from the refund (or store credit, determined by Equinnovations case by case), and for exchanges, new shipping costs incurred will need to be charged. This return policy is in effect for only ONE month after shipping date of the original order. IMPORTANT: all returns from US customers will be deducted my cost for re-importing the box back to my warehouse here in Western Canada.
PLEASE NOTE: In all situations, such products may be returned provided that they are still presenting as unused and still in their original packaging with all tags/labels intact. A re-stocking fee of 25% of the purchased retail value of the product will be deducted from the customer refund if the product arrives in any used condition whatsoever (ie: no longer looks brand new), as I will only be able to then sell it as a used product.**
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for me to receive your return from the shipper (5 to 10 business days), the time it takes me to process your return once I receive it (2 to 4 business days), and the time it takes your bank to process my refund (varies from bank to bank).
NOTE: All discounted items are FINAL SALES unless an exception has been expressly communicated by Equinnovations.
At this time, I ship only to Canadian and U.S.A. customers. Since many of the products I offer on this site originate overseas from France and the Netherlands, International customers may find most items on websites nearer to them than via this Canadian site.
Equinnovations is a grass-roots company based on a farm in rural Alberta, Canada. Packages will be sent via either Canada Post or UPS, with shipping costs based on total package weight.
I will do my utmost best to package your order as efficiently as possible while taking great care to protect the contents adequately.
**Depending on availability, Demo saddles may be available for shipment at customer's shipping expense there and back, and for folks in central Alberta, I would be open to trial fittings schedule-pending. Fitting fee is $65/horse to help cover (some of) my fuel and time, no exceptions.
Fittings can be facilitated at either at my farm (approx. one hour northwest of Lloydminster) or yours, whichever works best--just give me a call and we'll coordinate something!